Cancellation and Refund Policy

 

Our services are pre-booked and prepaid. Bookings are finalised as soon as payment is received. Clients can then be confident that their bookings are guaranteed and a slot will be reserved for them at a mutually convenient time.* We also offer flexibility in rescheduling if needed. If so, we require a minimum of 24 hours notice before the session. 

Please be aware that any booking requests not finalised by the prepayment cut-off date are automatically released back into our booking system, allowing us to assist others in need. 

Please understand that we cannot give refunds for services once they have been completed. You will have received our time and our expertise.

We have had to adopt a zero-tolerance approach to no-shows without prior contact from clients, and we will not be able to give a refund in these circumstances.

By booking with us, clients agree to our terms and conditions, which are designed to ensure excellent service, efficient time management, and fair policies for all. These terms help us manage our schedule effectively and minimise no-shows so we can provide the best service to everyone, within the terms of our business insurance.

*We reserve the right to cancel and refund.

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Disclaimer

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Treatments and services at The Healing Tree Gloucestershire offer a holistic approach to life that embraces its spiritual, mental, psychological, emotional and physical aspects. 

We may give clients information that could bring about positive change in their lives, but any choices they make are their personal and legal responsibility.

By consulting the Healing Tree Gloucestershire, clients accept that treatments and services received are not intended to replace conventional medical treatment.

Instead, they are intended to work alongside conventional treatments to complement them. 

Clients accept that healing is a simple, gentle, hands-on energy technique intended for stress reduction and relaxation, and that we do not diagnose conditions, prescribe or perform medical treatment, prescribe medication, or interfere with the treatment of a licensed medical professional.  

Readings under UK law are deemed to be for entertainment only.  

Clients' personal data is for our records to comply with our business insurance terms, and will not otherwise be shared with or sold to any third party, in accordance with current GDPR law. 

All services respect client confidentiality.