Cancellation and Refund Policy

 

Our services are pre-booked and prepaid. Bookings are finalised as soon as prepayment is received. Clients are then guaranteed a slot at a mutually convenient time,* even if they need to reschedule. If so, we require a minimum of 24 hours notice before the session.

Please be aware that any booking requests not finalised by the prepayment cut-off date are automatically returned to our booking system, ensuring availability to assist others in need.

Please understand that we cannot give refunds for services once they have been completed. You will have received our time and our expertise.

We have had to adopt a zero-tolerance approach to no-shows without prior contact from clients, and we will not be able to give a refund in these circumstances.

These terms and conditions are to help us plan the logistics of our schedule, ensuring we deliver the best possible service to all clients within the terms of our business insurance. They support our commitment to our trusted family business and effective time management, safeguarding against no-shows and protecting our livelihoods.

*We reserve the right to cancel and refund.

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Disclaimer

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Treatments and services at The Healing Tree Gloucestershire offer a holistic approach to life that embraces its spiritual, mental, psychological, emotional and physical aspects. 

We may give clients information that could bring about positive change in their lives, but any choices they make are their personal and legal responsibility.

By consulting the Healing Tree Gloucestershire, clients accept that treatments and services received are not intended to replace conventional medical treatment.

Instead, they are intended to work alongside conventional treatments to complement them. 

Clients accept that healing is a simple, gentle, hands-on energy technique intended for stress reduction and relaxation, and that we do not diagnose conditions, prescribe or perform

medical treatment, prescribe medication or interfere with the treatment of a licensed medical professional.  

Readings under UK law are deemed to be for entertainment only.  

Clients' personal data is for our records to comply with our business insurance terms, and will not otherwise be shared with or sold to any third party, in accordance with current GDPR law. 

All services respect client confidentiality.