Cancellation and Refund Policy

 

By booking with us, clients agree to our terms and conditions, which help us provide a quality service, manage our schedule efficiently in line with our business insurance, and maintain fair policies for everyone. These guidelines also help minimise no-shows so we can offer the best possible service to all our clients.

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Sessions are available for adults aged 18 and over, in line with our insurance requirements.

Our services are pre-booked and prepaid. Bookings are finalised as soon as payment is received

which means clients can be confident their session is secured at a mutually convenient time.*

We offer flexibility to reschedule, provided we receive a minimum of 24 hours' notice before the session. ​

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Any requested session is held until the prepayment cut-off time so clients have time to finalise. If payment is not received by the cut-off time, the booking system automatically returns the session to the live calendar for others to request.

To ensure fairness, we cannot give refunds for services once they have been completed,

as clients will already have received our time and expertise.

We have a zero-tolerance approach to no-shows without prior contact from clients

and no refund will be issued in these circumstances.

*We reserve the right to cancel bookings and issue refunds at our discretion.

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Disclaimer​

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Treatments and services at The Healing Tree Gloucestershire offer a holistic approach to life that embraces its spiritual, mental, psychological, emotional and physical aspects. 

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By consulting the Healing Tree Gloucestershire, clients accept that treatments and services received are not intended to replace conventional medical treatment. Instead, they are intended to work alongside conventional treatments as a complementary approach.

 

Clients accept that healing is a simple, gentle, hands-on energy technique intended for stress reduction and relaxation, and that we do not diagnose conditions, prescribe or perform medical treatment, prescribe medication, or interfere with the treatment of a licensed medical professional.

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We may share information that could support positive change, but any choices clients make remain their personal and legal responsibility. Readings under UK law are deemed to be for entertainment only.  

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Personal data may be stored securely to comply with our business insurance regulations and is never shared with or sold to any third party, in line with current GDPR law.

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All services respect client confidentiality.